Return and Refund Policy

Last updated: June 25, 2026

Thank you for shopping with Sjajni Kutak. We want every customer to be fully satisfied with their purchase. This policy explains how returns, exchanges, and refunds work in accordance with EU consumer protection laws.

Your EU Right of Withdrawal

Under EU law you have a statutory 14-day right of withdrawal, counted from the day you (or a third party you name) receive the goods. You may withdraw for any reason and without justification. The 30-day period below is offered in addition to this right and is more generous than the statutory minimum.

30-Day Return & Exchange Period

We offer a 30-day return and exchange period from the date you receive your order. You may cancel, return, or request an exchange within 30 days of delivery, for any reason and without providing justification.

To be eligible for a return, the item must be:

• Unused and unworn
• In the same condition in which it was received
• With all accessories included
• In its original packaging

Proof of purchase is required.

Return Shipping Costs

Returns sent via a BoxNow parcel locker are free of charge — we cover the cost. For any other return method (e.g. courier to our address), the customer is responsible for covering the return shipping cost.

If the item arrived damaged, defective, or incorrect, Sjajni Kutak will cover the return shipping cost regardless of the method used.

Refund of Outbound Delivery

If you withdraw from your entire order within the statutory period, we will also refund the standard outbound delivery cost you originally paid. If you chose a delivery method more expensive than our standard option, we refund the amount of the standard option.

Unclaimed Packages

If a shipment is returned to Sjajni Kutak because the customer failed to collect or accept delivery within the timeframe specified by the courier, the customer remains responsible for the actual shipping expenses incurred. This includes:

• The original outbound shipping cost
• The return-to-sender (RTO) cost charged by the courier

These costs represent actual logistical expenses and do not constitute a penalty. If the order was prepaid, the shipping and return costs will be deducted from the refund amount. If the order was placed using cash on delivery (COD), Sjajni Kutak reserves the right to request reimbursement of incurred shipping and return costs before accepting any future orders. Sjajni Kutak also reserves the right to refuse future orders from customers with outstanding unpaid balances related to unclaimed shipments.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours (2 days) of receiving the package. Please include:

• Your order number
• Clear photo or video evidence of the issue

Once verified, we will cover return shipping and offer either a replacement or a full refund.

How to Start a Return

To request a return or exchange, please contact us at: info@sjajnikutak.com

Include:

• Your order number
• Full name
• Reason for return
• Photos/videos if the item is damaged

Items returned without prior approval will not be accepted.

Exchanges

To exchange an item, first submit a return request via email. Exchanges sent via BoxNow parcel locker are free of charge. Once the return is approved and received in acceptable condition, you may place a new order for the replacement item.

Non-Returnable Items

We cannot accept returns for:

• Items not in original packaging
• Items showing signs of use
• Gift cards
• Final sale or clearance items

Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method as soon as possible and within 14 days at the latest. Please note that your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: info@sjajnikutak.com

Contact

For any questions regarding returns, exchanges, or refunds, please contact: info@sjajnikutak.com